Privacy Policy

Introduction

ConnectChiropracticLA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online booking services.

Information We Collect

Personal Information

When you book an appointment through our website, we collect:

• Name (first and last)
• Email address
• Phone number (if you opt-in to SMS notifications)
• Service address (location where you would like treatment)
• Appointment details (date, time, service type)
• Any additional notes or health information you provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages you visit and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process appointments: Schedule, confirm, and manage your chiropractic appointments
• Communicate with you: Send appointment confirmations, reminders, and updates
• Provide SMS notifications: Send text messages about your appointments (only if you consent)
• Improve our services: Understand how our website is used and enhance user experience
• Maintain records: Keep records of appointments and communications for healthcare purposes
• Comply with legal obligations: Meet regulatory and legal requirements

Email Communications Consent

By providing your email address during booking, you consent to receive:

• Appointment confirmation emails with verification links
• Booking status updates and notifications
• Important service-related communications

You can unsubscribe from non-essential emails at any time by clicking the unsubscribe link in the email footer or by contacting us at bookings@connectchiropracticla.com.

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party services that help us operate our website and deliver services (e.g., Twilio for SMS, email service providers)
• Healthcare providers: As necessary for coordinated care
• Legal requirements: When required by law, court order, or legal process
• Business transfers: In connection with a merger, sale, or acquisition of our practice

Third-Party Services

Our website uses the following third-party services:

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encrypted data transmission (SSL/HTTPS)
• Secure database storage
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and healthcare record retention requirements)
• Opt-out: Opt out of SMS notifications and non-essential emails at any time
• Restrict processing: Request restriction of how we use your information

To exercise these rights, please contact us at the information provided below.

HIPAA Compliance

As a healthcare provider, ConnectChiropracticLA complies with the Health Insurance Portability and Accountability Act (HIPAA) regarding the protection of your health information. Protected Health Information (PHI) is handled in accordance with HIPAA regulations. For our full HIPAA Notice of Privacy Practices, please contact our office.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Consent Acknowledgment

By using our website and booking services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.