SMS ConsentPolicy

ConnectChiropracticLA SMS Text Message Program

Last Updated: November 28, 2025

⚠️ SMS Consent is Completely Optional

You are NOT required to consent to SMS messages to book appointments or receive our services. You can complete your booking and receive all necessary communications via email only.

Overview

SMS Consent is Completely Optional

You do NOT need to consent to SMS messages to:

• Book an appointment with us
• Receive chiropractic services
• Get appointment confirmations and reminders (via email)
• Access any of our services

SMS notifications are an optional enhancement to our email communications. You can complete your entire booking and receive all necessary information via email only.

This SMS Consent Policy explains how ConnectChiropracticLA ("we," "us," or "our") uses text messaging to communicate with patients who voluntarily opt-in to receive SMS notifications. If you choose to provide your mobile phone number and expressly consent to receive SMS text messages during our booking process, you agree to the terms outlined in this policy.

Voluntary Consent to Receive SMS (If You Opt-In)

Only if you choose to opt-in: By voluntarily providing your mobile phone number and checking the optional SMS consent box during booking, you expressly consent to receive SMS text messages from ConnectChiropracticLA at the phone number you provided.

What You're Agreeing To (If You Opt-In):

"I would like to receive SMS text messages from ConnectChiropracticLA (Optional)"

This means you voluntarily authorize us to send you text messages to the mobile phone number you provided during booking. Your consent applies specifically to SMS text messaging and is separate from email communications, which are always available regardless of SMS opt-in status.

⚠️ Remember: You can decline SMS and still receive all necessary communications via email.

How to Opt-In (If You Choose To):

SMS consent is completely optional and separate from booking our services. If you would like to receive SMS notifications:

Provide a valid mobile phone number (optional)
Select "Email + SMS (Optional)" as your contact preference
Check the optional SMS consent checkbox

Important: You can complete your booking without providing a phone number or SMS consent. Email notifications are always available and do not require SMS opt-in.

Types of Messages You Will Receive

After you opt-in, you will receive the following types of SMS text messages:

1. Appointment Confirmations

Confirmation of your booking request and final confirmation from Dr. Sam

2. Appointment Reminders

Reminders sent before your scheduled appointment (typically 24 hours prior)

3. Booking Status Updates

Updates when your appointment status changes (confirmed, rescheduled, cancelled)

4. Service Communications

Important service-related updates about your appointments

Messages Are Transactional

All SMS messages are transactional and appointment-related. We do not send promotional or marketing messages via SMS.

Message Frequency

Average Frequency: Approximately 2-4 SMS messages per appointment

The exact number of messages depends on your appointment:

1 initial booking confirmation
1-2 status updates (when appointment is confirmed, rescheduled, or cancelled)
1 optional reminder (sent 24 hours before your appointment)
Additional messages only if there are important updates to your appointment

Message and Data Rates

⚠️ Important Cost Information

Message and data rates may apply based on your mobile phone plan. Check with your wireless carrier for details about text messaging charges.

We do not charge any fees for SMS messages
Your mobile carrier may charge for incoming text messages
Standard data rates apply if using mobile data
Contact your carrier if you have questions about messaging costs

Carrier Compatibility

Our SMS service is compatible with most major U.S. mobile carriers, including:

AT&T

Verizon

T-Mobile

Sprint

Service availability may vary by carrier and location. If you're unable to receive messages, please contact us at (818) 523-6661.

How to Opt Out (Unsubscribe)

You can opt out of SMS notifications at any time using any of these methods:

Method 1: Reply STOP

Reply STOP to any SMS message you receive from us. You will immediately stop receiving text messages.

You will receive one final confirmation message that you have been unsubscribed.

Method 2: Call Us

Call us at (818) 523-6661 and request to opt out of SMS notifications.

Method 3: Email Us

Email us at info@connectchiropracticla.com with your phone number and request to unsubscribe from SMS.

After Opting Out:

You will no longer receive SMS notifications
You will still receive email communications (if provided)
You can opt back in at any time by selecting SMS during your next booking
Opting out does not affect your appointment or service

How to Get Help

If you need assistance with SMS messages:

Reply HELP

Reply HELP to any SMS message to receive assistance information.

Contact Us Directly

Phone: (818) 523-6661

Email: info@connectchiropracticla.com

SMS Service Provider

We use Twilio as our SMS messaging service provider. When you opt-in to receive SMS messages:

Your phone number and message content are processed by Twilio
Twilio's services are subject to their own privacy policy and terms
We share only necessary information to deliver messages to you
Your data is transmitted securely

Learn more about Twilio's privacy practices at: https://www.twilio.com/legal/privacy

Privacy and Data Protection

We take your privacy seriously. Regarding SMS communications:

We will never sell, rent, or share your phone number with third parties for marketing purposes
Your phone number is used solely to send appointment-related SMS messages
All messages are transmitted securely
We retain SMS logs only as long as necessary for record-keeping
Your SMS consent is stored separately from other data

For complete information about how we handle your data, please review our Privacy Policy.

Separate From Other Agreements

Important Clarification

This SMS Consent Policy is separate from and in addition to our:

SMS consent is voluntary and optional. You can use our services and book appointments without opting in to SMS notifications.

Changes to This Policy

We may update this SMS Consent Policy from time to time. If we make significant changes:

We will update the "Last Updated" date at the top of this page
We may notify you via SMS or email about important changes
Continued use of SMS services after changes constitutes acceptance
You can opt out at any time if you don't agree with the updated policy

Contact Us

If you have questions about this SMS Consent Policy or our text messaging practices:

ConnectChiropracticLA

Phone: (818) 523-6661

Email: info@connectchiropracticla.com

Website: https://connectchiropracticla.com

Service Area: Greater Los Angeles, California

Quick Reference Guide

To Opt Out

Reply STOP

For Help

Reply HELP

Message Frequency

2-4 per appointment